Thank you for shopping at Aleoba. We provide Unique fashion products from independent designers. All our products are designed with high quality material.  Our shipping and packaging team inspect orders before they are shipped out to insure that they meet the maximum customer satisfaction.We have multiple shipping methods that allow the customers to choose the type of shipment she or he desires to use. The number of shipment days does not include weekends and holidays.Once your package has been shipped, you will be notified by email and you will receive a tracking number that will allow you to track your package at any time.If you are not satisfied with the product it is easy to exchange or get your full refund, just follow the instructions on the return page,                                                About CustomsMost of the countries do not charge customs in single orders. You may expect to be charged customs in orders that are in bundles or in bales if ordered from a store outside the country.We help our customers to be able to receive their packages on time and pay lower fees on packages that are subject to customs/tariff charges.       Downloadable productOnce you purchase a downloadable product, immediately after payment it will allow you to download it as many times as you want. If you are having a problem with downloading a product after payment please contact the store owner/ Vendor to send the purchased download via email.If you have any questions that you seem not to find an answer, please do not hesitate to contact us here or contact us at info.botswana@aleoba.com /customerservice@aleoba.com we will be very happy to assist you.